Refund Policy
No Returns on Food Products
Due to the nature of our products, all food items sold by Kosbaar Collective are non-returnable and non-refundable once purchased. This policy is in place to ensure the safety, quality, and integrity of our products for all customers.
Damaged or Incorrect Orders
We take great care in preparing and packaging your order. However, if you receive:
- A product that is damaged or spoiled upon delivery
- An incorrect item that differs from what you ordered
Please contact us within 24 hours of receiving your order at adien@kosbaar.com / +27 608283401 with:
- Your order number
- A description of the issue
- A photo of the affected product
We will assess each case individually and, at our discretion, offer a replacement, store credit, or refund where appropriate.
Cancellations
Orders may be cancelled within 1 hour of being placed, provided they have not yet been processed or dispatched. Once an order is in preparation or has been shipped, it cannot be cancelled.
Perishable Goods
As our products are perishable, we strongly recommend that you:
- Inspect your order upon receipt
- Store items according to the instructions provided
- Consume products before the indicated best-before date
We are not liable for spoilage resulting from improper storage after delivery.
Contact Us
If you have any questions about this policy, please reach out to us at: 📧 hello@kosbaar.com 📞 +27 608283401
